Shipping Policy

At SYLPH, we are dedicated to providing a seamless shopping experience. Transparent and reliable shipping information is an essential part of that commitment. Please find our updated shipping policy below:

 

1. Processing and Handling Time

 

• Orders are processed within 3-5 business days after payment confirmation.

• Processing times exclude weekends and public holidays. Please note that during peak seasons or holidays, processing and shipping may take longer.

• Pre-sale orders will be shipped as per the timeline specified in the product description.

 

2. Estimated Delivery Times

 

Delivery times depend on the shipping method selected at checkout. Please note that processing time is not included in shipping time estimates.

 

Shipping Method Estimated Delivery Time

Shipping Method	Estimated Delivery Time
Standard Shipping	7-15 business days
Express Shipping	5-10 business days

 

Please be aware that delivery times may vary due to carrier delays, customs clearance, or other unforeseen circumstances.

 

3. Shipping Regions

 

We currently ship to the following regions:

 

Region Countries

Region	Countries
North America	United States, Canada
Europe	United Kingdom, France, Germany, Italy, Belgium, Portugal, Poland, Austria, Hungary, Slovakia, Croatia, Bulgaria, Luxembourg, Czech Republic, Greece, Ireland, Switzerland, Slovenia, Romania, Sweden, Denmark, Finland, Netherlands, Lithuania
Asia-Pacific	Singapore, Australia, Japan, Malaysia
Middle East	United Arab Emirates, Israel

 

If your region is not listed, we regret that shipping is currently unavailable. For special requests, please contact us at support@wizevo.com, and we’ll do our best to assist you.

 

4. Shipping Costs

 

Shipping fees are calculated at checkout based on your location and chosen shipping method. The exact cost will be displayed before you complete your purchase.

 

5. Order Tracking

 

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment through the carrier’s website.

 

6. Customs and Import Duties

 

• International orders may be subject to customs fees or import duties.

• While SYLPH does not control these charges, our team is here to assist with any customs-related concerns. For inquiries, please contact us at support@wizevo.com.

 

7. Undeliverable Packages

 

If a package is returned to us as undeliverable due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. Please note that additional shipping fees may apply.

 

8. Contact Us

 

We’re here to assist with any questions or concerns regarding our shipping policy. Reach out to our customer support team at support@wizevo.com, and we’ll be happy to help.

 

Thank you for choosing SYLPH.

We’re committed to making your shopping experience smooth and enjoyable.